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Contact and questions

Do you have questions about studying online that this website does not answer? Or would you like to ask someone in a personal meeting or by email?

Below you will find a list of entities at Lund University that can help you with everything from technical problems to looking after your well-being while studying. Read on for information about what they do and how you can contact them.

LU Servicedesk

Are you struggling to activate your student account? Experiencing problems connecting to Zoom or cannot find your course in Canvas? Do you need help connecting to the internet on campus? 

Information about your student account, how to download computer programs that are free for students and connecting to the University’s wireless network can all be found on the Lund University website. You can also contact LU Servicedesk for personal technical support. There are no physical visiting hours, but you can contact them via the self-service portal, by telephone or email. Their contact details can be found below. 

The self-service portal also contains guides for how to use your student email account or install programs on your computer. 

Read more about Lund University’s IT services – lunduniversity.lu.se

Go directly to the self-service portal – luservicedesk.service-now.com

Telephone number: + 46 46-222 90 00 
Email: servicedesk [at] lu [dot] se

Lund University Libraries 

Struggling to find the material you need for your paper? Need help understanding how to write academic references? Or do you want to print a document? 

Lund University’s libraries offer courses on how to search for information, evaluate sources and manage references. You can also print, photocopy and scan documents at the libraries. Librarians offer bookable time slots for individual guidance in subject-specific questions. 

Visit the University Libraries website or go directly to the library that is relevant to your studies via the links below. 

Go to the LU Libraries website – lub.lu.se/en/

Go directly to a list of all the libraries at Lund University – lub.lu.se/en/

Read about the special lending rules for remote students – lub.lu.se/en/

Disability Support Services 

Do you have a lasting functional impairment such as ADHD, dyslexia, or a visual impairment? Would you benefit from teaching and exams adapted to your needs? 

If so you can apply for learning support. Read more about learning support for online studies or go directly to the website where you can get more information in general about Disability Support Services and apply. 

Read more about learning support when studying online

Go directly to Disability Support Services – lunduniversity.lu.se

Student Health Centre

Are you worried about your studies? Do you tend to leave your assignments to the last minute? Are you anxious about certain parts of your course? 

The Student Health Centre offers support if you are finding your study situation difficult to handle. You will find lots of practical tips on their website, covering everything from stress, anxiety and depression to sleep, exercise and sexual health. The Student Health Centre also offers counselling for those who need more help, and you can take part in a host of workshops, courses and lectures. 

Go to the Student Health Centre – lunduniversity.lu.se

Academic Support Centre 

Do you find it hard to plan your time, or are you struggling to make it to the end of your reading list?

If you find it difficult to establish good study techniques on your own, you can book individual guidance at the Academic Support Centre. They can help you with strategies for planning, reading, and writing. They can also give you feedback on papers and written assignments. 

Read more about the Academic Support Centre’s offerings and make an appointment – lunduniversity.lu.se

Watch the Academic Support Centre’s videos about study techniques in Canvas – canvas.education.lu.se (requires log in)

Lund University Students’ Unions and the Student Ombudsman 

Does something about your studies feel strange or unfair? Do you have questions about what is and what is not acceptable at the University? 

There is a student union for every subject area at Lund University. You can turn to them for general questions or to report a problem with the teaching on your course. The unions work closely with the Student Ombudsman, who can give advice on issues such as inadequate information about courses, problems with assessment or suspicions of cheating.  

Read more about Lund University’s Students’ Unions – lunduniversity.lu.se

Contact the Student Ombudsman directly – studentombudet.se/english

Are you having problems with the internet or Eduroam?

Contact the LU Servicedesk.
Telephone number: + 46 46-222 90 00 
Email: servicedesk [at] lu [dot] se

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