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Student support in Zoom

Currently, we are not accepting student enquiries over the phone. Instead, we offer direct support in an open Zoom room. As usual, you can email, and you can now also book a meeting in Teams.

The Zoom room is open from 10:00 to 12:00 on Mondays, Wednesdays, and Fridays, and from 13:00 to 15:00 on Tuesdays and Thursdays.

Support Zoom Room –

You are welcome to the Zoom room even if you have not yet started your studies at Lund University. Note! The Zoom support will be closed for the summer from 15th June and will reopen on 22nd July.

If you are already a student at Lund University, you can also book a personal meeting with the support team in Teams. Email servicedesk [at] lu [dot] se – describe your issue and state that you would like to book a meeting. The support team will call you in Teams, so make sure you are logged in via your LU account.

The Teams guide –

Frequently asked questions and answers

Answers to common questions can be found at Here are some examples:

How do I activate my LU account? –
How do I log in to Eduroam or VPN? –
Where can I download software? –

Leave a comment!

Do you have ideas on how the student support can be improved? Email to digital [at] education [dot] lu [dot] se (digital[at]education[dot]lu[dot]se).