Technical support
Are you having trouble connecting to Zoom or can't see your course in Canvas? Can't figure out how to activate your student account?
You may find the solution to your problem in an online guide, but you can also contact our IT support for a personalised answer to your question.
Online guides
The Lund University website contains information about the IT services you use as a student. There you can read about how your student account works, what software you can use for free as a student, and how to connect to the university's wireless network.
Information about Lund University’s IT services – lunduniversity.lu.se
You can click directly on answers to some frequently asked questions:
How do I activate my LU account? – lunduniversity.lu.se
How do I log in to Wi-Fi or VPN? – lunduniversity.lu.se
Where can I download software? – lunduniversity.lu.se
Lund University also has a self-service portal where you can find guides on how to use your student email or install software on your computer, for example.
Self-service portal for IT services at Lund University – luservicedesk.service-now.com
Technical support via email
You can also get personal help from our student support team. Student support offers technical assistance to all students at Lund University. You can send your question by email to servicedesk [at] lu [dot] se (servicedesk[at]lu[dot]se). Tell us who you are and describe your problem, and we will help you.
Zoom support
You can also ask your question to student support in Zoom if, for example, you need to show your problem. Zoom support is open from 10 a.m. to 12 p.m. on Mondays, Wednesdays and Fridays, and from 1 p.m. to 3 p.m. on Tuesdays and Thursdays.